REFUND & CANCELLATION POLICY

Effective date: [TO BE COMPLETED]
Last updated: [TO BE COMPLETED]

1. Scope of this policy

This Refund and Cancellation Policy explains how cancellations, changes and refunds are handled by M&M Global LLC ("M&M Global", "we", "us" or "our"), a limited liability company organized under the laws of the State of Wyoming, United States.

It applies to engagements for sourcing, procurement, project management, logistics coordination, turnkey mandates and custom equipment work. Where the signed agreement for an engagement contains different cancellation or refund terms, that agreement prevails over this policy.

2. Two different things are being bought

Almost every project involves two distinct commitments, and they do not cancel on the same terms. Understanding the difference before you commit is the single most important part of this policy.

Our services

Sourcing, supplier verification, negotiation, project management, documentation and logistics coordination are professional services performed by us over time. They are charged as fees, and they are earned progressively as the work is carried out.

Equipment ordered from third-party suppliers

The equipment itself is manufactured or supplied by a third party. When we place an order on your behalf, that order is governed by the supplier's own terms, which we negotiate but do not write. Deposits, production slots, tooling, raw material purchases and custom configurations create commitments to the supplier that we cannot unwind unilaterally, whatever our own position may be.

A refund of our fees is therefore a separate question from the recovery of amounts committed to a supplier. Neither outcome implies the other.

3. Cancelling before an engagement starts

Sending an enquiry through our website, receiving a proposal, or discussing a project creates no obligation for either party. You may stop at any point before a written agreement is signed, at no cost, and you owe nothing for a proposal you decide not to accept.

4. Cancelling a service engagement

Once an engagement is signed, you may cancel it at any time by written notice to contact@metm-global-llc.com. Cancellation takes effect when we acknowledge receipt of that notice.

How fees are treated on cancellation

• Work not yet started. Where no work has been performed under a fee that has been paid in advance, that fee is refundable, less any third-party cost we have already incurred on your instruction.
• Work in progress. Where work has been performed, we are entitled to the portion of the fee corresponding to the work carried out up to the effective date of cancellation, together with any expense committed on your behalf. Any balance held is refunded.
• Work completed. Fees for a service already delivered — a completed sourcing report, a negotiated supplier agreement, a shipment coordinated to delivery — are not refundable, because the service has been performed and cannot be returned.
• Retainers and mobilization fees. Where a fee is expressly stated in the agreement to be non-refundable because it reserves capacity or covers upfront work, it is treated as stated in that agreement.

On cancellation we hand over the deliverables produced up to that point and covered by fees you have paid, so that the work is not lost.

5. Cancelling a third-party equipment order

Once you approve a proposal and we place an order with a supplier, the ability to cancel depends entirely on the stage the order has reached and on the supplier's terms.

Before the supplier confirms the order

If the supplier has not yet confirmed the order and no payment has been released, cancellation is usually possible without cost. Tell us immediately, because this window is short.

After confirmation, before production

Deposits are frequently non-refundable, and administrative or restocking charges may apply. We will ask the supplier what can be recovered and report the answer to you in writing, together with any amount we have already released.

During production

Once manufacturing has started, cancellation generally exposes you to the costs already incurred by the supplier, which may include the full contract value for equipment built to a specification the supplier cannot resell. Custom, modified and made-to-order equipment is normally not cancellable at this stage.

After shipment

Once the equipment has left the supplier's premises, cancellation is no longer available. Freight, insurance, handling, storage, duties and taxes already incurred remain payable, and any return would be a separate commercial arrangement subject to the supplier's agreement and to the cost of returning the goods.

6. Changes to an order

Changes requested after an order is placed are handled as variations rather than cancellations. We will obtain the supplier's position on feasibility, cost and effect on the schedule, present it to you in writing, and implement the change only once you confirm it. A change may carry supplier charges, and it may affect freight arrangements already booked.

7. If equipment arrives damaged or incorrect

Damage in transit, shortage, and non-conformity with the agreed specification are not cancellation matters. They are claims, and they are handled under the supplier's warranty, the carrier's liability regime, or the cargo insurance policy, as applicable.

To protect a claim, inspect the equipment on arrival, note any damage or shortage on the delivery documents before signing them, photograph the packaging and the goods, and notify us in writing without delay. Time limits under carriage and insurance rules are short and unforgiving. Where a claim is well founded, we assist you in pursuing it with the supplier, the carrier or the insurer. We do not act as the guarantor of a third party's obligations.

8. Cancellation by us

We may terminate an engagement by written notice where an invoice remains unpaid after a reminder, where information provided to us is materially inaccurate, where continuing would breach export control, sanctions, customs or anti-bribery rules, or where the requested outcome cannot be achieved on the terms agreed. In that case we invoice for work performed to the date of termination and refund any balance held, and we tell you the status of every supplier commitment made on your behalf.

9. How refunds are issued

Approved refunds are issued to the account from which the payment was received, in the currency of the original payment. Bank charges, intermediary bank fees and exchange rate movements between the date of payment and the date of refund are not borne by us. We confirm each refund in writing, with the calculation shown line by line.

10. How to request a cancellation or a refund

Send your request in writing to contact@metm-global-llc.com, including the project reference, the order or invoice concerned, and the reason for the request. We acknowledge every request in writing, tell you which parts concern our fees and which concern a supplier commitment, and set out what is recoverable and what is not before any decision is taken.

11. Governing law

This policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Any dispute arising out of or in connection with it is subject to the exclusive jurisdiction of the state and federal courts sitting in the State of Wyoming.

12. Contact

M&M Global LLC
Registered legal name: [TO BE COMPLETED]
EIN: [TO BE COMPLETED]
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Email: contact@metm-global-llc.com
Telephone: [TO BE COMPLETED]

This document is a template prepared for the operator of this website. It has not been reviewed by an attorney, it does not constitute legal advice, and it may not reflect the consumer protection, distance selling or commercial rules that apply to your business or to your customers' jurisdictions. Have it reviewed and adapted by qualified legal counsel before publishing it or relying on it.